Contact

How Can We Help Today?

Owned and operated by Cghonlineventuresllc, our team is ready to answer questions about cold plunges, saunas, treadmills, and more.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@theprimeathleteco.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

We offer 30-day returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model?

Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the next steps.

How do I choose between a cold plunge and an infrared sauna?

Cold plunges use cold water immersion designed to support recovery after intense training, while infrared saunas use gentle heat for relaxation and warmth. Many athletes incorporate both into their routines for different benefits.

What kind of space do I need for a treadmill or weight rack?

Treadmills generally need a flat area of about 7 by 3 feet with clearance behind the belt. Weight racks vary by model, so check the product dimensions on each listing to confirm it fits your home gym layout.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our support team aims to reply to every inquiry within one business day.

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Your personal and payment information is protected with industry-standard encryption.

Built To Last

Every cold plunge, sauna, treadmill, and weight rack is selected for lasting durability and performance.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.